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frequently asked questions
FAQs
Our policy lasts 14 days after arrival day. If 14 days have gone by since you received the package, unfortunately we can’t offer you an exchange or store credit.
We’ve made our return and exchange process simple and seamless.
You can now start your return or exchange directly through our online portal:
👉 Visit our Return Center: Return link
Enter your order details and follow the steps provided.
You may get store credit or exchange your item within 14 days when the item was delivered upon request. Return for store credit, or exchange it for another store item of the same value.
If you are attempting to return or exchange your item after the 14 day period Sanchez Brothers reserves to right to refuse your request to return, exchange or issue store credit. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). Our inventory changes daily and the item request may not always be available in the size requested for the exchange, in the case that the item is not available in the size desired we may offer you to select another item equal in price or offer store credit for a future purchase. We do NOT offer refunds instead we offer store credit or exchange for an item of the same value as the one originally purchased. Unfortunately, we are not able to reimburse you for any shipping costs you incur when purchasing an item at sanchezbros1985.com. Customer is responsible for the return shipping cost to and from.
















































