Sanchez Brothers Official Site

Our policy lasts 14 days after arrival day. If 14 days have gone by since you received the package, unfortunately we can’t offer you an exchange or store credit.

You may get store credit or exchange your item within 14 days when the item was delivered upon request. Return for store credit, or exchange it for another store item of the same value.
If you are attempting to return or exchange your item after the 14 day period Sanchez Brothers reserves to right to refuse your request to return, exchange or issue store credit. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). Our inventory changes daily and the item request may not always be available in the size requested for the exchange, in the case that the item is not available in the size desired we may offer you to select another item equal in price or offer store credit for a future purchase. We do NOT offer refunds instead we offer store credit or exchange for an item of the same value as the one originally purchased. Unfortunately, we are not able to reimburse you for any shipping costs you incur when purchasing an item at sanchezbros1985.com. Customer is responsible for the return shipping cost to and from.

To exchange your order, you’ll need to send the package directly to our warehouse. Once we receive your item, exchanges take 2-4 business days to process.

Steps to complete your exchange:

1. Go to your nearest postal carrier (USPS, UPS, or FedEx).
   
2. Pack your item securely.
   
3. Write your full name (the name used on the order) on the package.
   
4. Ship the package to our warehouse address:
   
   6031 Cermak Rd, Cicero, IL 60804
   
5. Once we receive your package, we will look up your order and contact you by phone and/or message to finalize the exchange.
   

Important Notes:

Customers are responsible for shipping costs when sending items back for exchange.

For any questions, please call us at 708-863-7866.